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"So we're talking about how do we enable digitizing the servicing process. “What's going happen with those? How can we enable more efficient closings for not only our servicers, but the homeowner? And then we pull that all the way into servicing." “If you think about the pre-qualification process in origination appraisal and what we've been able to do in that space and what we've learned from income and asset assessment, what we're doing in underwriting, and also eMortgages,” Raine continued. Data from internal and external sources are so important.” And the parallels between the two, automation of task and workflows. “So you can see in the lifecycle where already things have been happening in the digital space in origination, and we can't have integration and digitization one without the other, so they really do go hand-in-hand. “In our view, B2B integration is what enables that digitization,” Raine said. Raine also believes that integration and digitization, along with e-mortgages, will lead to more efficient closings for servicers and customers. We quickly did the integration, made it available to a couple of our clients on a pilot basis and they're about to go live on that … that's a great partnership between Freddie and Sagent in terms of making solutions available to our clients, our collective clients.” “Again, when we talk about B2B integration, that's a great example of B2B integration. We worked with Freddie's team very closely,” Devalla said. “The most recent example of that is our integration what the Freddie Resolve platform, The new Resolve platform that just came out. And I think a key to all of this is, and as Devalla knows, we work closely with Sagent, it's collaboration and working together.”ĭevalla agreed with Raine’s remarks and said that even though he is relatively new at Sagent, he is heading a number of initiatives with Freddie Mac.
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“I really hope what we take away together is to find ways and share experiences on how to have seamless servicing and really dig in and uncover the value that we can bring with new opportunities and working together,” Raine said. “We're doing this through B2B integration. The first question posed to Raine was on the topic of B2B integration in servicing and why it is important in the current market. Raine has also held leadership positions with several servicers, transforming default areas through process overhaul, leveraging technology and vendor partnerships, and participating in the development of new and innovative loss mitigation tools. Prior to joining Freddie Mac, Raine held several leadership positions at Black Knight Financial Services and as a portfolio manager and special projects leader at Fannie Mae.
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With more than 34 years of industry experience, Raine’s current responsibilities as VP of Servicing Strategy and Integration for Freddie Mac include the implementation of the strategic plan to modernize several technology platforms, as well as the future reimagination of the servicing continuum at the GSE. He also served as a technology executive at Bank of America (and its predecessor organization Countrywide), where he helped build and run the industry’s first non-agency automated underwriting system and proprietary loan origination system. Prior to joining Sagent, Devalla led technology transformation as CIO at Stearns Lending. ĭevalla has led engineering, digital transformation, information security, and regtech strategy in housing for more than two decades. Moderated by David Wharton, Editor-in-Chief of DS News, webinar participants included Uday Devalla , Chief Technology Officer for Sagent and Cecelia Raine, VP of Servicing Strategy and Integration for Freddie Mac.
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You can view the full webinar recording here. The webinar, hosted by DS News and sponsored by Freddie Mac, featured industry two leaders discussing this trending dynamic in mortgage servicing. B2B integration boosts efficiency and provides value where organizations need it the most. The mortgage servicing industry needs the tools to be responsive to homeowners, especially during times of elevated delinquencies. The past year brought to light how paramount it is to have automation built into digital platforms. Servicing is going through a transformation, and B2B integration is emerging as a new normal for conducting business. But as we adjusted to the new normal, exciting changes started taking place which includes new tools for loan servicers to connect to lenders.
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